Kapture CRM announced that Pavit Ponnanna will be stepping into the position of Head of CX (Customer Experience).
With cross-functional experience of 21+ years in customer services, operations management, Pavit’s strength is customer experience and brings a deep understanding of the CX landscape. Pavit will play an instrumental role in accelerating CX for Kapture.
Commenting on his appointment, Vikas Garg, CTO & Co-founder, Kapture, said, “We are delighted to have Pavit Ponnanna join us as our Head of Customer Experience. The last few years have been incredible for us and we have witnessed exponential growth across geographies. Our focus is now to evolve into a more structured organisation that’s prepared for the planned growth in the coming years. Having Pavit is going to be a big help in this journey.”
“I am very excited about joining such a competent and capable team. Kapture has been very successful in combining industrial technology with digital solutions and has become a frontrunner in providing a Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. I am certainly looking forward to developing the company further with a clear industrial ambition to change the future of CX,“ said Pavit Ponnanna.
