Almost six in 10 urban Indians are nervous of products and services using Artificial Intelligence (AI), while at least one in two global citizens claimed to be nervous about AI, according to a Ipsos Global Advisor survey in 31 countries among 22,816 adults.
The study delved into how people across the world feel about artificial intelligence and expect it will impact their life. .
51 pc urban Indians fear AI is likely to replace their current job and 62 pc believe how they do their current job is also likely to change because of AI. Among urban Indians, 65 pc expect change in their daily life in the next three to five years by products and services using AI.
Among urban Indians surveyed, 64 pc claimed to have a good understanding of AI and 62 pc claimed to know about the products and services that use AI.
‘More benefits than drawbacks’
Among urban Indians polled, 65 pc believed products and services using artificial intelligence have more benefits than drawbacks and 66 pc claimed to be excited about products and services using AI. But 58 pc were nervous about products and services using AI.
64 pc of urban Indians polled said they trust companies using artificial intelligence to protect their personal data; 67 pc trusted AI to not discriminate or show bias towards any group of people; and 67 pc said they trust companies using AI as much as they trust other companies.
Positive sentiment and fear
Asked if AI would make things better in the next three to five years, 57 pc urban Indians believed the amount of time it takes me to get things done will improve due to AI; half felt their health will improve due to AI; 48 pc believed their job will get better due to AI in the next three to five years; 54 pc stated that the Indian economy will get better due to AI; while 57 pc believed their entertainment options (television/video content, movies, music, books etc.) will get better due to AI.
Amit Adarkar, CEO, Ipsos India, said, “AI is of late the new buzzword with ChatGPT almost expediting the adoption of AI and most sectors deliberating on how AI can be incorporated in their strategy, to improve how they do business. Our survey presents interesting views around AI across the 31 markets polled and particularly for India – while on one hand there is urgency in adoption of AI and positive sentiment around the positive impact of AI on day to day life, there is also fear palpable around the impact of AI on jobs and how it could lead to disruption. It will be interesting to see how it will play out and unfold. But definitely AI will make the delivery process highly efficient and competitive.”
The sample included 2,200 individuals from India of whom 1,800 were interviewed face-to-face and 400 were interviewed online.