Kapture CX, a SaaS-based Customer Experience platform, has announced the appointment of Rahul Menon as Head of Customer Support. The company stated that his appointment will drive the CX platform’s ongoing leadership expansion spree to strengthen the market position.
Prior to the move, Menon has managed and led Global Customer Support teams for Vymo, along with having been an Operations Leader for 247.ai. He is recognised for building and scaling Support teams in SaaS/Fintech Experienced in Operations, Customer Support – phone/email /chat, multilingual support, Platinum Support and SOPs/SLAs/KPIs.
Menon is a cross-functional leader with expertise in BPO Operations, SaaS Technical Support and Application Support. With more than 18 years of experience, he will be responsible for developing robust departmental systems, policies and procedures to sustain a greater degree of customer satisfaction.
Commenting on his appointment, Vikas Garg, CTO; Co-founder of Kapture CX, said, “Being a customer support platform ourselves we go the extra mile to make our customer experience phenomenal. We are excited to welcome Menon to the team and look forward to growing Kapture together. Menon has worked with large teams and has scaled business before which resonates with our growth plans and impact he can create within Kapture. His experience and domain knowledge help us improve ourselves and be better prepared for this 1-10X journey at Kapture CX.”
On joining Kapture, Menon, said, “I am thrilled to join the Kapture CX team who’ve exhibited a clear vision and strategy in place to fuel the growth phase that the company is entering. With Kapture becoming a leader in Customer Service automation and being the platform of choice across leading brands and organizations in different industries, it is definitely exciting to be a part of the organization’s journey. I look forward to aligning IT processes and services with Kapture’s business objectives to help with the company’s growth.”
As part of Kapture’s ongoing team expansion spree, it has also announced the appointment of its new VP of Operations – Lijo Mathew to drive expansive product delivery across domestic and international levels.